Intelligent automation (IA), also called cognitive automation, is the use of automation technologies – artificial intelligence (AI), business process management (BPM) and robotic process automation (RPA) – to streamline and scale decision-making across organizations. The integration of these three components creates a transformative solution that streamlines processes, simplifies workflows and improves operational efficiencies to ultimately improve the customer experience. Intelligent automation streamlines processes that were otherwise comprised of manual tasks or based on legacy systems, which can be resource-intensive, costly, and prone to human error.
