Product Documentation Intelligence for Customer Support
Business Problem:
A major manufacturer has implemented document search capabilities for customer service representatives to retrieve relevant product documents. They now seek to enhance this system by integrating GenAI/Document AI solutions, enabling customers to directly ask questions and receive answers from the entire body of product documentation.
Business Solution:
Diwo Catalyst’s Document Intelligence leverages AI to provide precise answers by scanning and analyzing information across multiple documents. This enhances the customer experience by offering relevant contextual details and recommended next steps. The solution involves collecting and digitizing product manuals, organizing and tagging the content for efficient retrieval, and enabling customers to ask specific questions and receive accurate answers. The AI Enterprise Ready platform ensures secure, scalable operations, combining structured and unstructured data sources. The Semantic Knowledge Graph captures nuanced meanings, providing accurate answers to specific customer questions, while the system continuously learns to offer actionable recommendations, optimizing customer interactions with product documentation.
