Payment Processing Optimization
Business Problem:
Excessive payment latency at Points of Sale (PoS) using debit or credit cards leads to poor customer experience due to high wait times and high rates of declines or failures, resulting in lost sales and decreased customer loyalty.
Business Solution:
Diwo Catalyst focuses on analyzing payment latency for declined or failed transactions across states and stores, identifying root causes based on reason codes and network provider issuers. The platform enables Regional Finance Heads to drill down into the potential reasons for high latency ratios by state, payment method, card type, and reason codes. This AI Enterprise Ready solution provides actionable recommendations to address and resolve latency issues, enhancing customer experience and loyalty. The Semantic Knowledge Graph captures nuanced meanings, providing accurate insights, while the system continuously learns to deliver dynamic recommendations for optimal payment processing.
